BUSINESS EBAY

You should always handle customers’ complaints

before they complain to eBay – in fact, you should

email them pre-emptively to ask if they have any.

Going through the dispute process is time

consuming, reflects badly on you and is downright

unnecessary.

Offering a refund will make almost any problem go

away, and it really will cost you less in the

long run. Remember, one piece of negative feedback

will stay with you forever, while having a 100%

positive rating is like owning a bar of solid

gold.